Frequently Asked Questions


There are 3 methods in order to get your Kit.

    • The first is to Enroll in our program online. Once you have completed the enrollment process, our staff will review your application, follow up with you and send your Kit to the address provided.
    • The second is to contact one of our recommended physicians and inform them that you wish to bank your stem cells with The BioBox. Our physicians should always have our Kits in stock and will reserve one for you. On the day of your procedure, the physician will provide you with the Kit, which contains Enrollment Packet. Please complete the Enrollment Packet in its entirety and return with your collection Kit.
    • The third, if you prefer, you may call and speak with a staff member, at 1.800.490.0924. A staff member will be available to assist you Monday – Friday 9:30 am – 6:30 pm PST.

Your Collection Kit should be treated with the utmost care. Please keep your Kit at room temperature at all times. Please do not expose your Kit to extreme temperatures, such as heat in a car or cold from a freezer. Also, please be sure to place your kit in a clean, secure location until the day of your procedure.

Once you have completed your procedure, please contact us immediately so we are prepared to receive your Kit. Your kit must be shipped within 24 hours. You or your physician may ship your Kit back to us using the pre-filled Fed-Ex ® label included. Don’t worry – your samples will be safe during transport. Our collection kits are specially designed to fit snuggly in our return box surrounded with protective foam and gel packs. Once we receive your Kit, will notify you via your preferred method (phone and/or email).

Rest assured that your stem cells will always be safe at The BioBox.

Please coordinate your appointment with your doctor directly. When scheduling your appointment, please inform the physician’s office that you will be storing your cells (bone marrow or adipose) with The BioBox.

On the online application, you will be able to indicate which BioBox recommended physician will be performing your procedure.

If you prefer to have your operation done with your personal physician, please let us know so that we may register them in our system. If you would like your Kit mailed to you to take on the physician’s office, just let us know.*

*Please notify us in advance with a minimum of 7 business days of your procedure date

Of course! We have many physicians who are currently working with us and will be more than happy to assist you with the collection of your cells. Visit our Healthcare Physician page to find the best physician for you.

Yes, we will offer a refund for those who are unable to bank your cells under certain conditions. If the customer is unable to preserve their samples due to an illness or certain blood condition (i.e. HIV, Hepatitis B & C and Syphilis, etc.), a full refund will be given. Additionally, should you pay up front for multiple years of storage, but decide to use all of your stem cells prior to the end of your prepaid storage, a pro rata refund in the amount of the unused years will be issued to you. If you still have any cells in storage, you will not be entitled to a refund and the annual storage fee must still be paid by you each year (if it has not been paid in advance already).

In order to become an Preferred Physician, please contact our team in order to register your practice in our system. We look forward to working with you soon!


Stem cells are considered the “building blocks”, as it serves as the repair system for the body. They have the remarkable ability to divide and form into various different specialized cells in order to replenish other cells and repair the body. When an emergency caused by injuries, lesions, stroke, or programmed cell death, stem cells are released into the blood stream in large quantities and are attracted to the organ or tissue that needs them trying to repair the damage.

Stem cells are categorized into 2 groups of cells: embryonic and somatic (adult). While they are both types of stem cells, they are different in nature. Embryonic stem cells are only found in a 5-day preimplantation embryo while a somatic (adult) stem cell is found in many different organs and tissues throughout a the body during a person’s life.

Adult stem cells are essential to our bodies, as they generate replacement cells for those that are lost through every day wear and tear, injury or disease. Typically adult stem cells can divide into muscle, heart, pancreatic, brain and bone marrow cells.

By preserving your stem cells, you will be securing your health’s future. Should you be injured or fall victim to a disease, your stem cells could be the answer for a cure. Today, there are many therapies being explored for heart disease, spinal cord injuries, diabetes, arthritis and many more. With the advancements that are currently being made by science and medicine, there are signs of many other promising therapies to come. Not to mention, there is much ongoing research on the use of stem cells for anti-frailty, and cosmetics. It is in your best interest to preserve that special and unique part of you today for the “what ifs” in life.

Currently, there are over 4,500 clinical trials and over 210,000 scientific peer reviewed articles published in the regenerative therapy field. Many studies are on the rise for:

      • Macular Degeneration
      • Graft-versus-Host Disease
      • Male Pattern Baldness (an autoimmune disease)
      • Multiple myeloma (Kahler’s disease)
      • Hodgkin disease
      • Bone fractures
      • Lymphoma

Currently, stem cells are used for2,3,4,5:

      • Diabetes Type I & II
      • Leukemia
      • Lymphoma
      • Cardiomyopathy (failure of the heart due to stroke)
      • Spinal Cord Injuries
      • Auto-Immune Diseases
      • COPD (Chronic Obstructive Pulmonary Disease)
      • Neurological damage from Parkinson’s disease, Alzheimer’s disease or stroke
      • Bone regeneration
      • Chronic Inflammation
      • IBD (Irritable Bowl Syndrome)
      • Arthritis
      • Multiple Sclerosis
      • Fibromyalgia
      • Myasthenia Gravis Disease

Adipose stem cell banking is the preservation of stem cells through fat extracted during a liposuction. Once extracted, the fat is then transferred into our specially devised Kit and sent to our laboratory for processing. Once the fat and stem cells are separated, your cells are transferred into your very own special vial and placed in our cryo-conservation vault for storage. Learn more about adipose here.

Bone marrow banking is the preservation of stem cells that are extracted from the bone marrow. Once extracted, the marrow is then transferred into our specially devised Kit and sent to our laboratory for processing. Once the marrow and stem cells are separated, your cells are transferred into your very own special vial and placed in our cryo-conservation vault for storage. Learn more about bone marrow here.